During the past few weeks, user initiated commands like "ping" "beep" "arm" "disarm" resulted in "Operation timed out" error more often than what we consider normal (2~3% of the time). This problem was related to a background process we were running to implement out-range/in-range notification feature. A spike in server issued command to search for out of range tags caused over capacity in one communication channel, resulting "time out" error for regular user commands. We have resolved this issued by controlling the rate such background search command is sent out.  If you still experience "time out" error please report it in the forum or email to support@mytaglist.com.
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Comments

  • Posted by Hagar Elarga on December 07, 2017

    Greetings,

    I have used the wirless sensor tags to track the motion of windows. One of the tags shows a timed out for about 12 hours and other sensors do not save any motion data on the csv file.
    Although at the event history, it is shown.
    MANGER SERIAL NUMBER: 16733BE14F82

    Best
    Hagar

  • Posted by Marty on May 12, 2016

    My infrared tag has done it 3 times in the last hour and it is now 5/12/2016.

  • Posted by gerardo rocha on April 30, 2015

    Since I bought the infrared sensor I got the time out error.

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